How do I choose the right size for my assistance dog’s gear and what measurements do I need to take to find the correct size?
We have a whole page dedicated to this, go to: size guide
Do you offer exchanges or returns if the size doesn’t fit?
We don’t take exchanges or returns when a size doesn’t fit, because our products are custom made for your dog. This is why picking the right measurements is so important
How do I place an order on your website?
For now you can only over email. You can find the instructions in our design studio. (home -> let’s get creative)
What payment methods do you accept?
After you place your order you will get a payment request over email.
How long does shipping typically take?
Can I track my order?
Yes, once your order is shipped we will provide you with a tracking number so you can keep an eye on its progress.
How long does it take until I receive my order?
Shipping times may vary, but we strive to get your order to you as soon as possible. You can expect more details about shipping when you place an order
Do you offer international shipping?
We offer shipping within the EU. Shipping times may vary
depending on where you live. Our products are made in
the Netherlands.
For other questions please contact us.
